Reports to: Annick Ireland, CEO & Founder

Hours: Full time, 5 days a week, 25 days paid holiday per annum

Salary: up to £38,000 depending on experience; to grow as the company grows. 

Location: working from home.

The Company

Immaculate Vegan is the world's premier vegan fashion and lifestyle platform for living beautifully and ethically.

We’re on a mission. We love fashion. We just don’t like what it does to the planet, animals and people. So we decided to change it. From vegan shoes, bags and accessories to ethical and sustainable clothing and homewares, we select the best and most beautiful vegan products in the world, and make it easy for others to discover and buy them.

We are a young company, small but growing fast in an exciting market that has enormous promise. We are looking for a passionate person keen to help us change the face of fashion and help put the company on the map.

The Role

This is a senior position, in charge of a core element of our business: our products and our brands. You’ll be responsible for working with new brands to get their products and brand stories onto the site; organising and curating our collections and categories; making sure all our product records are up to date and as compelling as possible; managing relationships and driving engagement with our amazing community of ethical & sustainable brands; and helping us identify and acquire new Immaculate brands.

Responsibilities

  • Product management – overseeing, managing & co-ordinating the creation and maintenance of all product records on the Immaculate Vegan site. This includes managing & overseeing our freelancers who work on product records (amending & writing product copy, formatting imagery, adding tags & size guides), co-ordinating their work and resolving queries; checking through all items before they go live, and publishing them; identifying and resolving any product issues (e.g. if product information or stock numbers not feeding through properly). 

  • Brand onboarding – sending signed contracts to brands; connecting brand online stores to our store using our marketplace software; ensuring all product records and shipping information feeds into our site; communicating our working processes, and providing brands with all the information required to work successfully together. 

  • Brand communication & engagement – providing brands with regular updates on our business; working with them to organise and discuss marketing and content plans; understanding their business and product strategy; sourcing information and assets to enable us to promote and sell them effectively; resolving queries in an effective and timely manner. 

  • Brand information – maintaining and updating our Brands Database, ensuring all information is clear and accurate. 

  • Brand acquisition – helping us to identify new brands to acquire, and persuading them to join us. This may include pitching to new brands, and updating our Brand Deck. 

  • Category & collection management – organise and update our categories and collections on the site, ensuring these are curated in as compelling a way as possible.

  • Customer Services queries – act as the first point of queries for our Customer Services Manager (as the majority of queries are product and brand related).  

  • Liaison with Finance Manager – communicate and resolve any brand-related price / payments issues with Finance Manager, and communicate with the brand.

  • Liaison with PR Manager – provide brand & product information and imagery to PR Manager as needed for media pitches and features.

To do this you will need to:

  • Thoroughly understand our full brand list and product range.

  • Be totally up-to-date on company policies, including brand contracts and how the purchasing process works.

    • Become an expert in our product platforms (Shopify is our eCommerce platform and Jetti is our Vendor Management / Marketplace software). Learn how to use them for maximum effectiveness and efficiency, and input into development work needed going forwards.

      Requirements

      • Retail or hospitality experience highly desirable – working in busy, customer-first and interactive environments with lots of problem solving!

      • eCommerce experience highly desirable.

      • Experience of providing training or coaching to others highly desirable.

      • Process driven, detail oriented, and good with technology.  

      • Time management – highly organised, able to clearly prioritise work according to importance, help others organise their work, and manage backlogs. 

      • Problem solving – fantastic ability to calmly analyse an issue and to get to the bottom of it.

      • Proactive self-starter – ability to take initiative in both solving problems and new idea generation, continually thinking about how we can do things better.

      • Excellent communication skills – with our brands, our team and also in relaying issues to senior management.

      • Positivity. The ability to steer a conversation toward a successful outcome with use of positive solution-focussed language. 

      • Self-control and empathy - able to remain calm under pressure, positive when faced with pessimism, and professional and understanding should a brand get difficult.  

      • On the ball – quick response times are a priority.

      • Completer-finisher – willingness and patience to see a task through to completion. 

      • Willingness to improve – we are a new company and all learning our trade. We see you as key to this and value your input and recommendations beyond your immediate area of responsibility.

      Desirable but not mandatory

      • Familiarity with software tools

      • Interest in sustainable and ethical fashion

      • Vegan / primarily plant-based

      • Excited about being part of a rapidly growing start-up.