Hillier Organic Cotton Shorts | Gunmetal

Welcome to VILDNIS, the fashion wilderness for truly sustainable fashion. 

VILDNIS founder Ulla got her first job in fashion in the year 2000, as a Buying Assistant in womenswear. It was an exciting time; working closely with designers to create new shapes, choosing beautiful fabrics and prints, and meeting suppliers from all over the world. Soon after, she started travelling to far-away countries, visiting factories and negotiating prices, and before she knew it, she was Head of Product for Britain’s leading high-end activewear brand, based in London.

Over the years, she witnessed both the strengths of the industry and the devastating practices it has cultivated around the world. 

Ulla loved her job and she loved fashion. But, there was only so much knowledge about pollution, poor treatment of workers and animal cruelty she could take. 

Ulla knew fashion could be so much better – without compromising on style – and after 16 years of working for other brands, she was fired up and ready to rebel against the current unsustainable norms in the industry. It was time to launch VILDNIS. 

Wanting to keep the business close to the heart, Ulla founded the company with her sister Line, her husband Francis and their friend Mark, in Spring 2017. At VILDNIS, they all feel strongly about businesses taking responsibility for their environmental, social and economic impact – and they all want to make a positive contribution to the world.

Having grown up just outside one of the largest cities in Denmark, surrounded by fields, forests and the crashing waves of the sea, the love of wild nature has always been deeply ingrained in Ulla's identity. As well as proudly being one of the ‘happiest countries in the world’, Denmark is also a frontrunner in sustainability. Freedom, fairness, honesty, responsibility and protection of the environment are part of the national DNA – and, naturally, also part of VILDNIS’ values. 

The name VILDNIS means ‘wilderness’ or ‘wildness’ in Danish. It reflects both the team's connection with nature and their wild, carefree style – always considered, never polished. 

And in this spirit of being wild and rebelling against convention, the VILDNIS goal is to inspire change. 

By adopting innovative and truly responsible practices while delivering stylish collections, they are taking sustainable fashion from a trendy buzzword to status quo. Their dream is that one day we won’t need to talk about sustainable fashion, simply fashion.

As a marketplace, we sell many beautiful vegan and sustainable brands – but we don’t hold stock, so when you order a product from us, the item gets shipped from the brand itself. This eliminates needless carbon emissions and use of resources from not having to have the item packaged and shipped to us, and then repackaged and shipped out again to the customer; and not having to run major warehouse operations in addition to those of our brands.

If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

We manage all customer communications, so if you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.com.

Delivery Times

Our brands usually dispatch items within 1-2 days of your order. Shipping can take between 3-10 days depending on where you are based and where the brand is based. If an item is made to order, this will be clearly indicated in the product's description.

Delivery Destinations and Costs

We currently ship to the following territories: Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.

Note: Each of our brands select which countries in the world they deliver to, and they set their own delivery costs for each country (which will vary). If this is not clearly stated on the individual product page, then you will be able to check in the shopping bag before proceeding to payment.

Our brands also select their own couriers, which may also differ by country.

Delivery and Promotions

If you use a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost. 

Our Prices & VAT

All of the prices shown on our store include UK VAT at 20%. However, please note the following scenarios:

Within the UK: all products shipped with the UK already include VAT, and there will be no further charges. Products shipped to you from outside the UK under £135 will also include VAT, with no further charges. Products shipped from outside the UK over £135 will be liable to import tax on delivery of the item. In this situation, we will remove VAT at checkout so that you don't pay this twice.

EU orders up to and including £135 / 150 Euros

At checkout we will remove UK VAT of 20% and apply your EU member country VAT rate instead. This will be clearly shown on your invoice. There should be no further charges to pay.

EU orders more than £135 / 150 Euros

At checkout we will remove UK VAT of 20% and not charge you any additional VAT. However, please note that you may be required to pay your EU member country VAT at point of delivery, through the courier.

Rest of the World, including USA & Canada

At checkout we will remove UK VAT of 20% and not charge you any additional VAT. However, please note that you may be required to pay your country / region VAT at point of delivery, through the courier.

Import Duties

Your order may be subject to import duties.

If you are based in the UK or EU and you order from a brand who ships from outside of the UK or EU (for example, from the USA), you may be liable to pay import duties.

Customers based outside the UK and EU may also be liable to pay import duties on shipments arriving from another country.

These will be charged at point of delivery, and payable through the courier.

As the customer, you are responsible for paying any duties that apply in your region. These are government-imposed duties that we have no control over as a retailer. Should you require more information, please contact your local customs office.

Payment of VAT & Import Duties

Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery. Please note, you will be required to pay any relevant duties before your order will be released to you.

Unfortunately, if you fail to pay any charges and the parcel is returned to sender, we will not be able to refund your order.

Delivery Timings

Once you have ordered one or more items from Immaculate Vegan, the relevant brand will be immediately notified by Immaculate Vegan. This initiates the processing of your order, and ultimately delivery to you. 

We ask our brands to send items to you as quickly and as cost efficiently as possible. Please bear in mind that products ordered from countries far away from your location will likely take longer to get to you. 

Delivery Confirmation

A delivery confirmation email from Immaculate Vegan will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.

If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information. 

If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.

If you experience a delivery issue which has not been resolved by the brand, please contact us and we will do our best to resolve this. 

Incorrect Address Details

Please ensure your address is completed correctly and a valid phone number is available at order. Immaculate Vegan does not take responsibility for lost or undelivered items if the address is incorrect.

If your order is returned to the brand, the cost of redelivery must be paid before it is despatched again.

Damages

Please see our Returns Policy

We hope you love the items you buy from us; we take the utmost care in ensuring our brands and products are of a high quality. Additionally, as shipping goods has an environmental impact, we hope to minimise returns by giving you as much information as possible about each product. 

However, we understand that from time to time things might not be quite what you expected. So here is our policy and instructions if you ever need to return a product:

Immaculate Vegan is a multi-brand marketplace. That means that we offer products from different brands based in different countries. So you need to return your item directly to the brand supplier, not to Immaculate Vegan.

If you want to return an item, you need to inform Immaculate Vegan, not the brand. Please email us at customers@immaculatevegan.com. You have 14 days to inform us of your desire to return an item, and then a further 14 days from the date you notify us to send back the item.

We will email you a returns form with the returns address for that brand.

All items returned must be in their original condition – unused, unworn, unwashed, in the original packaging and with original labels and any hygiene stickers attached. All beauty products must be unopened, with all seals in place. Unfortunately, our suppliers will not be able to accept any items that fail to meet these criteria. 

What can be returned?

Any item – regular priced or sale price – may be returned and refunded. This includes items purchased with a promotional or discount code.

Return costs

If the supplier offers free returns, a Free Post sticker or code will be included in the packaging.

If the supplier does not offer free returns, you are responsible for packaging up the item and posting it back at your own cost. In this instance, we recommend a signed-for and tracked delivery with proof of postage. This is to ensure that if an item goes missing, it can be tracked.

The exception to this is when the item is faulty, in which case the brand is responsible for paying for costs of returning the item. Please inform us if you receive a faulty item as soon as possible, by emailing customers@immaculatevegan.com.

Any delivery costs or import taxes you may have had to pay to receive an item cannot be refunded by us upon the return of that item.

You are responsible for any item being returned until it arrives back at the supplier.

It is your responsibility to fill out any customs declaration form correctly. When filling in the customs declaration form, please consult with your post office personnel how to declare a return exempt from import duties. Otherwise the brand may be charged customs import taxes, which they will deduct from your refund amount.

Processing your return

Once your returned item is received and inspected, the supplier will notify us, and we will then send you an email confirming this.

If your return is approved, your refund will be processed. We aim to refund you as soon as we can, once your returned item has been processed by the supplier.

We are legally obliged to ensure your money is refunded within 14 working days of receipt of the returned goods in a saleable condition.

Please note that original shipping costs are not refundable unless the delivered item is faulty.

Exchanges

Most of our brand partners allow exchanges, although some only offer a return and refund. If you wish to have an exchange, please contact us at customers@immaculatevegan.com.

Duties

If you have had to pay import duty on a purchase, then you may be able to reclaim that from your local tax office, if you return the goods. Immaculate Vegan is not responsible for any additional customs and taxes applied to an order.

Returns & Damages

Immaculate Vegan is not liable for any items damaged or lost during delivery. If this does occur, please let us know and we will contact the brand and then follow up with you. 

Cancellation policy and process 

You can cancel an order that you have paid for if it has not yet been dispatched. To do this, please notify us by using the Contact Us form on our website or email us at customers@immaculatevegan.com.

If you cancel an order that has been dispatched you are obliged to pay the cost of the return shipping. Note: we are unable to refund this or the original shipping fee.

We aim to process your refund within than 5 days of receipt of goods.

Any custom-made or made-to-order products cannot be cancelled.

Note

This policy applies to products purchased from the www.immaculatevegan.com website only.

Questions?

Please contact us using the Contact Us form if you have any questions about returns or cancellations that we haven’t answered, or email us customers@immaculatevegan.com.