As a marketplace, we sell over 100 beautiful vegan and sustainable brands – but we don’t hold stock, so when you order a product from us, the item gets shipped from the brand itself. This eliminates needless carbon emissions and use of resources from not having to have the item packaged and shipped to us, and then repackaged and shipped out again to the customer; and not having to run major warehouse operations in addition to those of our brands.
If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.
Immaculate Vegan is therefore not directly responsible for the delivery of items purchased on our site. Responsibility for this is passed to the brand, once the purchase has been made and payment has been collected by us. However, we manage all customer communications, so if you have any issues with delivery of your item, please contact us at email@example.com
Delivery Destinations and Costs
We currently ship to the following territories: Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.
Note: Each of our brands select which countries in the world they deliver to, and they set their own delivery costs for each country (which will vary). If this is not clearly stated on the individual product page, then you will be able to check in the shopping bag before proceeding to payment.
Our brands also select their own couriers, which may also differ by country.
Delivery and Promotions
If you use a promotional code, the reduction is usually applied only to the price of the product and not the delivery cost.
Our Prices & VAT
All of the prices shown on our store include UK VAT at 20%. However, if you are based outside of the UK, we will remove UK VAT at checkout, and apply your local VAT instead, if applicable. This is dependant on where you are based – please see below.
EU orders up to and including £135 / 150 Euros
At checkout we will remove UK VAT of 20% and apply your EU member country VAT rate instead. This will be clearly shown on your invoice.
EU orders more than £135 / 150 Euros
At checkout we will remove UK VAT of 20% and not charge you any additional VAT. However, please note that you may be required to pay your EU member country VAT at point of delivery, through the courier.
Rest of the World, including USA & Canada
At checkout we will remove UK VAT of 20% and not charge you any additional VAT. However, please note that you may be required to pay your country / region VAT at point of delivery, through the courier.
Your order may be subject to import duties.
If you are based in the UK or EU and you order from a brand who ships from outside of the UK or EU, you may be liable to pay import duties.
Customers based outside the UK and EU may also be liable to pay import duties on shipments arriving from another country.
These will be charged at point of delivery, and payable through the courier.
As the customer, you are responsible for paying any duties that apply in your region. These are government-imposed duties that we have no control over as a retailer. Should you require more information, please contact your local customs office.
Payment of VAT & Import Duties
Depending on courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery. Please note, you will be required to pay any relevant duties before your order will be released to you.
Unfortunately, if you fail to pay any charges and the parcel is returned to sender, we will not be able to refund your order.
Once you have ordered one or more items from Immaculate Vegan, the relevant brand will be immediately notified by Immaculate Vegan. This initiates the processing of your order, and ultimately delivery to you.
We ask our brands to send items to you as quickly and as cost efficiently as possible. Please bear in mind that products ordered from countries far away from your location will likely take longer to get to you.
A delivery confirmation email from Immaculate Vegan will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.
If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information.
If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.
If you experience a delivery issue which has not been resolved by the brand, please contact us and we will do our best to resolve this.
Incorrect Address Details
Please ensure your address is completed correctly and a valid phone number is available at order. Immaculate Vegan does not take responsibility for lost or undelivered items if the address is incorrect.
If your order is returned to the brand, the cost of redelivery must be paid before it is despatched again.
Please see our Returns Policy