Joana Woven Vegan Leather Mule | Black

A shoe brand with a vegan soul, Mireya Playà was created in 2016 after the eponymous designer discovered that high-quality vegan shoes were missing from the market. The brand now creates sustainably produced vegan footwear that is made to last for years and become a much-loved essential in clients' wardrobes. The brand has been featured in VOGUE, Vanity Fair and Marie Claire.

Founders

The Barcelona-based vegan brand was created by fashion designer Mireia and her father Josep, who had worked in the footwear industry for over 30 years. Mireia has always lived immersed in design, architecture, fashion and shoes. At the age of 23, she turned vegan, and couldn't find any high quality, designer vegan shoes – so she joined forces with her father to create a stylish vegan shoe brand, with the ultimate goal of a fully sustainable product.

“It is very important for me to show the world that it is possible to make shoes without harming animals, and I’m very happy that I could build a project that shares my values.”

Materials

The brand's vegan shoes are made from a bio-based synthetic material made with corn and recycled fibres. They also use a vegan suede made with recycled polyester, and the soles of their sneakers are 100% organic – they are made out of latex from sustainable forests and made with handmade processes in Lyon.

People

The brand works with factories in Spain that meet the country's legal requirements in terms of health and safety, as well as fair wages. They carry out occupational health and safety inspections yearly, and all their workers have legal contracts.

Production

The factories Mireia Playà works with are based in the Alicante area in Spain. They are recognised for their tradition and knowledge in shoe manufacturing. As a family business, Mireia  Playà prefers to work with partners whose origins are similar to theirs. In their suppliers' factories, entire families work in different departments.

Packaging

All Mireia Playà packaging is plastic-free and recyclable.

Animals

Mireia Playà is a PETA-Approved vegan brand.

To discover more like this, visit our vegan shoes, vegan sandals  and vegan boots collections.

You can read more about the problem with animal  leather and sustainable vegan leather alternatives on our blog.

As a marketplace, we sell many beautiful vegan and sustainable brands – but we don’t hold stock, so when you order a product from us, the item is shipped from the brand directly. This eliminates needless carbon emissions and use of resources from not having to have the item packaged and shipped to us, and then repackaged and shipped out again to the customer; and not having to run major warehouse operations in addition to those of our brands.

If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

We manage all customer communications, so if you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.com.

Delivery Times

Our brands usually dispatch items within 1-2 days of your order. Shipping can take between 3-10 days depending on where you are based and where the brand is based. If an item is made to order, this will be clearly indicated in the product's description.

Delivery Destinations & Costs

We currently ship to the following territories: UK & Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.

Note: Each of our brands select which countries in the world they deliver to, and they set their own delivery costs for each country (which will vary). If this is not clearly stated on the individual product page, then you will be able to check in the shopping bag before proceeding to payment.

Our brands also select their own couriers, which may also differ by country.

Our Prices, VAT & Import Duties

If you order an item that ships to you from within your own country, there will be no additional taxes or fees on receipt of goods.

If you order an item that ships to you from another country, your order may be subject to VAT and/or import duties, which are the result of international trade agreements between countries and unfortunately not within our control.

All of the prices shown on our store already include UK VAT at 20%. However, please note the following scenarios:

Customers within the UK:

• All products shipped to you from within the UK already include VAT, and there will be no further charges.
• Products shipped to you from outside the UK under £135 will also include VAT, with no further charges.
• Products shipped from outside the UK over £135 may be liable to import duties on delivery of the item.

Customers within the EU:

• All products shipped to you from within your own country already include VAT, and there will be no further charges.
• Products shipped to you from outside your country under 150 Euros will include VAT, with no further charges.
• Products shipped from outside your country over 150 Euros may be liable to import duties on delivery of the item.

Customers within Customers in the rest of the world, including USA & Canada:

The majority of regions outside UK & EU do not have VAT or import duties that apply except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.

Payment of VAT & Import Duties

As the customer, you are responsible for paying any duties that apply in your region. These will be charged at point of delivery, and payable through the courier. Please note, you will be required to pay any relevant VAT & duties before your order will be released to you.

Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery.

Unfortunately, if you fail to pay these charges and the parcel is returned to sender, we will not be able to refund your original shipping costs, although we will of course refund the cost of your item.

Delivery Confirmation

A delivery confirmation email from Immaculate Vegan will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.

If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information. 

If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.

If you experience a delivery issue which has not been resolved by the brand, please contact us and we will do our best to resolve this. 

Incorrect Address Details

Please ensure your address is completed correctly and a valid phone number is available at order. Immaculate Vegan does not take responsibility for lost or undelivered items if the address is incorrect.

If your order is returned to the brand, the cost of redelivery must be paid before it is despatched again.

Damages

Please see our Returns Policy

We hope you love the items you buy from us; we take the utmost care in ensuring our brands and products are of a high quality. Additionally, as shipping goods has an environmental impact, we hope to minimise returns by giving you as much information as possible about each product. 

However, we understand that from time to time things might not be quite what you expected. So here is our policy and instructions if you ever need to return a product:

Immaculate Vegan is a multi-brand marketplace. That means that we offer products from different brands based in different countries. So you need to return your item directly to the brand supplier, not to Immaculate Vegan.

If you want to return an item, you need to inform Immaculate Vegan, not the brand. Please email us at customers@immaculatevegan.com. You have 14 days to inform us of your desire to return an item, and then a further 14 days from the date you notify us to send back the item.

We will email you a returns form with the returns address for that brand.

All items returned must be in their original condition – unused, unworn, unwashed, in the original packaging and with original labels and any hygiene stickers attached. All beauty products must be unopened, with all seals in place. Unfortunately, our suppliers will not be able to accept any items that fail to meet these criteria. 

What can be returned?

Any item – regular priced or sale price – may be returned and refunded. This includes items purchased with a promotional or discount code.

Return costs

If the supplier offers free returns, a Free Post sticker or code will be included in the packaging.

If the supplier does not offer free returns, you are responsible for packaging up the item and posting it back at your own cost. In this instance, we recommend a signed-for and tracked delivery with proof of postage. This is to ensure that if an item goes missing, it can be tracked.

The exception to this is when the item is faulty, in which case the brand is responsible for paying for costs of returning the item. Please inform us if you receive a faulty item as soon as possible, by emailing customers@immaculatevegan.com.

Any delivery costs or import taxes you may have had to pay to receive an item cannot be refunded by us upon the return of that item.

You are responsible for any item being returned until it arrives back at the supplier.

It is your responsibility to fill out any customs declaration form correctly. When filling in the customs declaration form, please consult with your post office personnel how to declare a return exempt from import duties. Otherwise the brand may be charged customs import taxes, which they will deduct from your refund amount.

Processing your return

Once your returned item is received and inspected, the supplier will notify us, and we will then send you an email confirming this.

If your return is approved, your refund will be processed. We aim to refund you as soon as we can, once your returned item has been processed by the supplier.

We are legally obliged to ensure your money is refunded within 14 working days of receipt of the returned goods in a saleable condition.

Please note that original shipping costs are not refundable unless the delivered item is faulty.

Exchanges

Most of our brand partners allow exchanges, although some only offer a return and refund. If you wish to have an exchange, please contact us at customers@immaculatevegan.com.

Duties

If you have had to pay import duty on a purchase, then you may be able to reclaim that from your local tax office, if you return the goods. Immaculate Vegan is not responsible for any additional customs and taxes applied to an order.

Returns & Damages

Immaculate Vegan is not liable for any items damaged or lost during delivery. If this does occur, please let us know and we will contact the brand and then follow up with you. 

Cancellation policy and process 

You can cancel an order that you have paid for if it has not yet been dispatched. To do this, please notify us by using the Contact Us form on our website or email us at customers@immaculatevegan.com.

If you cancel an order that has been dispatched you are obliged to pay the cost of the return shipping. Note: we are unable to refund this or the original shipping fee.

We aim to process your refund within than 5 days of receipt of goods.

Any custom-made or made-to-order products cannot be cancelled.

Note

This policy applies to products purchased from the www.immaculatevegan.com website only.

Questions?

Please contact us using the Contact Us form if you have any questions about returns or cancellations that we haven’t answered, or email us customers@immaculatevegan.com.