Delivery

As a marketplace, we sell many beautiful vegan and sustainable brands – but we don’t hold stock, so when you order a product from us, the item is shipped from the brand directly. This eliminates needless carbon emissions and use of resources from not having to have the item packaged and shipped to us, and then repackaged and shipped out again to the customer; and not having to run major warehouse operations in addition to those of our brands.

If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

We manage all customer communications, so if you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.com.

Delivery Times

Our brands usually dispatch items within 1-2 days of your order. Shipping can take between 3-10 days depending on where you are based and where the brand is based. However, please be aware that we are unable to control whether there are postal strikes or other external factors that may affect delivery time.

If an item is made to order, this will be clearly indicated in the product's description.

For a universal view of your parcel, please use the parcel tracker here.

Delivery Destinations & Costs

We currently ship to the following territories: UK & Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.

The majority of our brands offer free domestic shipping (or free over a certain spend limit).

Some offer free international shipping depending on your location and / or order value. 

Where this isn’t the case, the majority of orders will have shipping costs no higher than the following:

UK Brands

US Brands

EU Brands

UK Customers

£5.95

£10

£6

US Customers

£10

£6

£10

EU Customers

£5.95

£10

£6

 

Canada & Rest of World shipping costs differ by brand and by country. 

Please note: your shipping costs will always be visible at checkout, prior to payment. 

Our brands also select their own couriers, which may also differ by country.

Our Prices, VAT & Import Taxes

If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods. 

Please note the following scenarios for international orders:

  • UK: If you order an item from outside the UK, there will be no additional taxes, duties or fees – this is because the brands we have selected to sell into the UK have already paid the duties, or have made use of free trade agreements. 
  • US: If you order an item from outside the US, there will be no additional taxes, duties or fees – this is because the brands we have selected to sell into the US have already paid the duties, or have made use of free trade agreements. 
  • EU: If you order an item from outside the EU, there will be no additional taxes, duties or fees – this is because the brands we have selected to sell into the EU have already paid the duties, or have made use of free trade agreements. 
  • Australia: All international orders up to AU$1000 are exempt from any import tarifs or duties, so you will not have to pay any additional charges. If you'd like to place an order over AU$1000 from a single brand, please place 2 separate orders instead, each below AU$1000. If you have any questions, please email us at customers@immaculatevegan.com.
  • Rest of the World: Many other regions do not have import duties that apply, except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.

If you're unsure whether your order might be liable for import duties, please email us at customers@immaculatevegan.com and we will check for you. 

Payment of VAT & Import Duties

As the customer, you are responsible for paying any duties that apply in your region. These will be charged at point of delivery, and payable through the courier. Please note, you will be required to pay any relevant VAT & duties before your order will be released to you.

Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery.

Unfortunately, if you fail to pay these charges and the parcel is returned to sender, we will not be able to refund your original shipping costs, although we will of course refund the cost of your item, when it has been received by the brand.

Delivery Confirmation

A delivery confirmation email from Immaculate Vegan will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.

If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information. 

If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.

If you experience a delivery issue which has not been resolved by the courier, please contact us and we will do our best to resolve this. 

Incorrect Address Details

Please ensure your address is completed correctly and a valid phone number is available at order. Immaculate Vegan does not take responsibility for lost or undelivered items if the address is incorrect.

If your order is returned to the brand, the cost of redelivery must be paid before it is despatched again.

Damages

Please see our Returns Policy