As a marketplace, we sell many beautiful vegan and sustainable brands – but we don’t hold stock, so when you order a product from us, the item is shipped from the brand directly. This eliminates needless carbon emissions and use of resources from not having to have the item packaged and shipped to us, and then repackaged and shipped out again to the customer; and not having to run major warehouse operations in addition to those of our brands.

If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

We manage all customer communications, so if you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.com.

Delivery Times

Our brands usually dispatch items within 1-2 days of your order. Shipping can take between 3-10 days depending on where you are based and where the brand is based. If an item is made to order, this will be clearly indicated in the product's description.

Delivery Destinations & Costs

We currently ship to the following territories: UK & Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.

Note: Each of our brands select which countries in the world they deliver to, and they set their own delivery costs for each country (which will vary). If this is not clearly stated on the individual product page, then you will be able to check in the shopping bag before proceeding to payment.

Our brands also select their own couriers, which may also differ by country.

For the festive season, we are offering FREE SHIPPING to our UK customers, for all orders over £75 in November and December 2021, on any brands and any items.

Our Prices, VAT & Import Taxes

If you order an item that ships to you from within your own country, there will be no additional taxes or fees on receipt of goods.

If you order an item that ships to you from another country, your order may be subject to VAT and/or import duties, which are the result of international trade agreements between countries and unfortunately not within our control.

Please note the following scenarios:

Customers within the UK:

  • All products shipped to you from within the UK already include VAT, and there will be no further charges.
  • Products shipped to you from outside the UK under £135 will also include VAT.
  • Products shipped from outside the UK over £135 may be liable to import duties on delivery of the item.

Customers within the EU:

  • All products shipped to you from within your own country already include VAT, and there will be no further charges.
  • Products shipped to you from outside your country under 150 Euros will include VAT.
  • Products shipped from outside your country over 150 Euros may be liable to import duties on delivery of the item.

Customers in the rest of the world, including USA & Canada:

The majority of regions outside UK & EU do not have VAT or import duties that apply except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.

Payment of VAT & Import Duties

As the customer, you are responsible for paying any duties that apply in your region. These will be charged at point of delivery, and payable through the courier. Please note, you will be required to pay any relevant VAT & duties before your order will be released to you.

Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery.

Unfortunately, if you fail to pay these charges and the parcel is returned to sender, we will not be able to refund your original shipping costs, although we will of course refund the cost of your item, when it has been received by the brand.

Delivery Confirmation

A delivery confirmation email from Immaculate Vegan will be sent to you as soon as the order has been sent. This email will contain a tracking number and the date the brand dispatched the item.

If you want to know the status of your delivery, please use the tracking number and link in this delivery confirmation email. This is the easiest and quickest way for you to get this information. 

If a brand is experiencing a high volume of orders, or other factors such as poor weather or postal strikes, delivery may be delayed by a few days.

If you experience a delivery issue which has not been resolved by the courier, please contact us and we will do our best to resolve this. 

Incorrect Address Details

Please ensure your address is completed correctly and a valid phone number is available at order. Immaculate Vegan does not take responsibility for lost or undelivered items if the address is incorrect.

If your order is returned to the brand, the cost of redelivery must be paid before it is despatched again.

Damages

Please see our Returns Policy