Taxes & Duties

If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods.

If you order an item from outside your own country, we ensure Duty Free shipping for customers in the UK and EU, and for USA on orders up to $800.

Please note the following scenarios for international orders:

  • All customers: If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods. 
  • UK & USA: If you order an item from outside your own country, there will be no additional taxes, duties or fees for the UK; and for the USA on orders up to $800.
  • EU: all goods shipping from another EU country or made in the EU will not incur any import duties. For goods shipping from outside the EU that are not made in the EU, orders below €150 (excluding VAT) will also not incur any import duties. 
  • Australia: All international orders up to AU$1000 are exempt from any import tarifs or duties, so you will not have to pay any additional charges. If you'd like to place an order over AU$1000 from a single brand, please place 2 separate orders instead, each below AU$1000. If you have any questions, please email us at customers@immaculatevegan.com.
  • Rest of the World: The majority of regions outside UK & EU do not have import duties that apply, except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.

If you're unsure whether your order might be liable for import duties, please email us at customers@immaculatevegan.com and we will check for you. 

    Payment of Import Duties

    As the customer, you are responsible for paying any duties that apply in your region. These will be charged at point of delivery, and payable through the courier. Please note, you will be required to pay any relevant duties before your order will be released to you.

    Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery.

    Unfortunately, if you fail to pay these charges and the parcel is returned to sender, we will not be able to refund your original shipping costs, although we will of course refund the cost of your item when it has been received by the brand.