If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods.

If you order an item that ships to you from another country, your order may be subject to VAT and/or import duties, which are the result of international trade agreements between countries and unfortunately not within our control.

Please note the following scenarios:

Customers in the UK

  • All products shipped to you from within the UK already include VAT, and there will be no further taxes or import duties applied.

  • Products shipped to you from outside the UK where the price excluding VAT is under £135 will have no further taxes or import duties applied. Please note that the prices shown on our website already include VAT. The calculation to work out the price excluding VAT is to divide the price by 6 and then multiple by 5. For example, a pair of shoes at £150 have a tax exclusive price of £125, so would have no additional import duties applied. 

  • Products shipped from outside the UK where the price excluding VAT is over £135 may be liable to import duties on delivery of the item. This depends on where the item is made, not just where it ships from – for example, items made in the EU will not be liable for additional charges into the UK. If you're unsure, please email us at customers@immaculatevegan.com.

Customers in the USA

All orders under $800 are duty free, which means there will be no additional taxes or import duties or fees applied.

Customers within the EU

  • All products shipped to you from within the EU already include VAT, and there will be no further taxes or import duties applied.

  • Products shipped to you from outside the EU where the price excluding VAT is under 150 Euros will have no further taxes or import duties applied. Please note that the prices shown on our website already include VAT. 

  • Products shipped from outside the EU where the price excluding VAT is over 150 Euros may be liable to import duties on delivery of the item. This depends on where the item is made, not just where it ships from, so if you're unsure, please email us at customers@immaculatevegan.com.

    Customers in the Rest of the World

    The majority of regions outside UK & EU do not have VAT or import duties that apply, except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.

    Payment of VAT & Import Duties

    As the customer, you are responsible for paying any duties that apply in your region. These will be charged at point of delivery, and payable through the courier. Please note, you will be required to pay any relevant VAT & duties before your order will be released to you.

    Depending on the courier used by the brand, you will have either an option to pay any additional fees online by following the tracking number available once your order is shipped, or directly to your courier upon delivery.

    Unfortunately, if you fail to pay these charges and the parcel is returned to sender, we will not be able to refund your original shipping costs, although we will of course refund the cost of your item when it has been received by the brand.