Frequently Asked Questions

Immaculate Vegan is a new place to shop consciously and, we believe, the best of its kind. A curated marketplace that brings together ethics with aesthetics; outstanding choice with inspiration. By shopping with us, you’re supporting our community of pioneering brands, and our collective mission for change.

Please see our About Us page for more information.

Well, they are certainly more kind to animals. And more environmentally friendly. What's not to like?!

Immaculate Vegan is a multi-brand market place. That means we offer products from lots of different designers based in different countries.

We collaborate with lots of different designers based in different countries to bring you high quality sustainable vegan lifestyle goods. We operate as a marketplace, which means that each brand will dispatch your purchased goods separately. Therefore, delivery times might vary.

The team behind is vegan. It’s our mission to bring you nothing but the best vegan products around. But look out also for vegan certifications on brands that we sell (but note, not all brands have yet applied for these).

No - not at all. Everyone’s welcome.

The team behind is vegan. It’s our mission to bring you nothing but the best vegan products around. But look out also for vegan certifications on brands that we sell (but note, not all brands have yet applied for these)

Our focus is sustainable high quality vegan lifestyle items. We aim to showcase smaller, more niche, less mainstream brands and designers. Therefore, we are always on the lookout for brands whose values align with ours.

PayPal, Clearpay/Afterpay, ShopPay, ApplePay, GooglePay, Visa, MasterCard, American Express, Maestro.

Currently you can shop in £GBP, $USD and €Euro. Just use the currency switcher to select your preferred currency (if it is not already displaying by default).

You might not have enough funds in your chosen account. Try different payment options. If it’s still not working, please Contact Us.

We currently deliver to the following territories : Europe, North America (US, Canada, and Mexico), Australia, New Zealand, Israel, UAE, Hong Kong, and Japan.

Note : not all brands ship to all of these destinations. If this is not clearly stated on a product page then you will be able to check in the shopping bag before proceeding to payment

Our brands usually dispatch items within 1-2 days of your order. Shipping can take between 3-10 days depending on where you are based and where the brand is based.

You should receive tracking details once it has been dispatched.

If an item is made to order, this will be clearly indicated in the product's description.

If you have purchased multiple items from different brands at the same time, each item will be sent separately and directly from each individual brand.

If you have an issue, please contact customers@immaculatevegan.com

As many of our brands ship worldwide, this can take longer based on location and customs. Some items are made to order so will take longer.

Please refer to our Returns page where we have all the detail.

Some brands we sell allow exchanges. Some require you to get a refund and buy again. Please refer to our Returns page where we have all the detail.

If your item is faulty, then please contact customers@immaculatevegan.com providing pictures and as much detail as you can to help us get this resolved ASAP. 

We aim to keep stock availability up to date. However, being a marketplace there is a possibility that sometimes brands won’t be able to update their stock numbers in real time. We do apologise for any inconvenience if this has happened to you. If we have already taken your payment, you will be automatically refunded.

Please Contact Us stating the details of the product you are interested in.

Currently you have to create an account in order to place an order. This allows for a better experience on our website. For example, it allows you to  place orders with multiple vendors and pay at the same time, and you can easily access your purchase history.

Our gift cards allow you to shop ethically for someone when you're not sure what to give her or him! Our gift card comes in values from £25 to £250. Customers outside the UK can still use these gift cards towards purchases made in USD and Euros.

The Immaculate Vegan gift card is valid for 12 months from receipt.