- For the Aïko, it is advised that you take your usual size.
- However, this model is thin and may require the use of a small shoe horn.
- If you are between two sizes, have a slightly wide or strong foot on top, or use orthopedic insoles, it is advised that you take a size above the one you usually take.
- Note that the materials of the Aïko soften over time.
Care:
To maintain your trainers, simply rub the upper of the shoe with a damp cloth then leave to dry in the open air without exposing them to direct sunlight so as not to deteriorate the colours. For the maintenance of the imitation-nubuck type parts, it is advised that you use a brush with soft bristles or a crepe brush. Gently rub in circles.
To freshen up your insoles, you can sprinkle the inside of the shoe with a little baking soda, leave to act for a few hours. Then remove the powder by shaking your shoes and then wipe lightly with a previously moistened cloth to remove the last traces of baking soda. Let shoes dry.
Features:
- 2.5 cm flat heel
All COG shoes are PETA APPROVED VEGAN and certified OEKO TEX 100 (materials guaranteed free of toxic products for the body and the environment).
Exclusively vegan shoes produced in Europe from ecological materials.
As a marketplace, all items are shipped to you directly by our brands, using tracked delivery. If you have purchased multiple items from different brands at the same time, each item will be sent separately.
Many of our brands offer free domestic shipping (or free over a certain spend limit).
Some offer free international shipping depending on your location and / or order value.
Where this isn’t the case, the majority of orders will have shipping costs no higher than the following:
| UK Brands | US Brands | EU Brands | |
| UK Customers | £5.95 | £10 | £6 |
| US Customers | £10 | £6 | £10 |
| EU Customers | £5.95 | £10 | £6 |
Canada & Rest of World shipping costs differ by brand and by country.
Please note: your shipping costs will always be visible at checkout, prior to payment.
Our brands usually dispatch items within 1–2 days of your order. Shipping can take between 3–10 days depending on where you are based and where the brand is based. See our Delivery page for full details.
If you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.
Returns
You have 14 days to request a return from your delivery date.
You’ll then have a further 14 days from the day that we provide you with return instructions to post your order.
Please note that you are responsible for the costs of returning an item, unless the brand offers free or subsidised returns. This will be stated in the green box at the top of this page. Return costs will vary depending on the brand's location in relation to yours. The brand's country is also stated in the green box. See our Returns & Exchanges page for full details.
To return an item, please submit your return request here.
Exchanges
Most of our brand partners allow exchanges, although some only offer a return and refund. If you wish to have an exchange, please contact us at returns@immaculatevegan.com, telling us your order number and what you would like to exchange it for.
All customers: If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods.
UK: If you order an item from outside the UK, there will be no additional taxes, duties or fees for the UK – this is because the brands we have selected to sell into the UK have already paid the duties, or have made use of free trade agreements.
EU: all goods shipping from another EU country or made in the EU will not incur any import duties. For goods shipping from outside the EU that are not made in the EU, orders below €150 (excluding VAT) will also not incur any import duties.
The majority of regions outside UK & EU do not have import duties that apply, except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.
See Taxes & Duties page for full details.
