Please check the size chart below for accurate sizing conversion and measurements. Sizing for Nae shoes may vary from product to product.
Chic, timeless, and versatile—Jaque is your go-to slingback ballerina. Featuring a sleek pointed toe, an adjustable strap, and a soft, breathable vegan upper, it offers all-day comfort with a refined touch.
Details:
- Sole Height: 0,5 cm – 0.2 in
- Heel Height: 4 cm – 1.6 in
- Water Resistance: Yes
Care:
- Remove the coarse dirt.
- Keep your shoes clean with a gentle cleaning spray, applied using a cloth, brush, or sponge. Remember to remove excess liquid. Alternatively, a damp cloth can be used.
- For added water resistance, use our waterproofer spray. You can also use an odour eliminator spray to absorb unpleasant odours.
- Allow your shoes to air dry naturally away from direct sunlight before wearing them.
- You can use a polish cream to maintain the appearance of your shoes and keep them looking their best.
- Do not put the shoes in washing machines or submerge the shoes in water to prevent irreversible damage.
Sizing:
| Size EUR | Size US | Size UK | Foot LENGTH | Foot WIDTH |
| 36 | 5 | 3 | 23.1 | 8.5 |
| 37 | 6 | 4 | 23.7 | 8.6 |
| 38 | 7 | 5 | 24.4 | 8.8 |
| 39 | 8 | 6 | 25.1 | 8.9 |
| 40 | 9 | 7 | 25.7 | 9.1 |
| 41 | 9.5 | 7.5 | 26.4 | 9.2 |
| 42 | 10 | 8 | 27.1 | 9.3 |
Carefully made in Portugal with sustainable materials and manufacturing process, in a fair work environment.
As a marketplace, all items are shipped to you directly by our brands, using tracked delivery. If you have purchased multiple items from different brands at the same time, each item will be sent separately.
Many of our brands offer free domestic shipping (or free over a certain spend limit).
Some offer free international shipping depending on your location and / or order value.
Where this isn’t the case, the majority of orders will have shipping costs no higher than the following:
| UK Brands | US Brands | EU Brands | |
| UK Customers | £5.95 | £10 | £6 |
| US Customers | £10 | £6 | £10 |
| EU Customers | £5.95 | £10 | £6 |
Canada & Rest of World shipping costs differ by brand and by country.
Please note: your shipping costs will always be visible at checkout, prior to payment.
Our brands usually dispatch items within 1–2 days of your order. Shipping can take between 3–10 days depending on where you are based and where the brand is based. See our Delivery page for full details.
If you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.
Returns
You have 14 days to request a return from your delivery date.
You’ll then have a further 14 days from the day that we provide you with return instructions to post your order.
Please note that you are responsible for the costs of returning an item, unless the brand offers free or subsidised returns. This will be stated in the green box at the top of this page. Return costs will vary depending on the brand's location in relation to yours. The brand's country is also stated in the green box.
While we’re not able to offer direct exchanges, you’re welcome to return your item for a refund and then place a new order whenever it’s convenient for you.
See our Returns page for full details.
To return an item, please submit your return request here
If you order an item that ships to you from within your own country, there will be no additional taxes, duties or fees on receipt of goods.
If you order an item from outside your own country, we ensure Duty Free shipping for customers in the UK and EU, and for USA on orders up to $800.
The majority of regions outside UK, EU and USA do not have import duties that apply, except for very high value orders – however this differs by country, so please check with your local customs office if you aren't sure.
See Taxes & Duties page for full details.
