Please note: orders will be dispatched within 3-7 working days
Asymmetrical toe with a custom thick sole, freshly designed angular buckle with Planted Love and Prev logo, signature Prev buckle at the back, comfort and statement together with wide front mould.
Details:
- Heel: 3.5 cm
Care:
- To use your shoes for a longer time, please pay attention to the following:
- Protect your shoes from excess sun or heat, moisture, and harsh cleaning products, including alcohol-based ones. Gently wipe your shoes with a damp cloth, and never wash them in the washing machine.
- If you're not wearing a summer collection, do not wear your shoes with bare feet. Always be sure to wear the right socks.
- You can use a shoe polish made from animal-based leather. It works on plant-based leather as well.
- Avoid getting your shoes extremely wet. Avoid exposure to direct sunlight or heat sources like radiators if they get wet. Let them dry at room temperature without closing them in a box.
- When storing your shoes, use a shoe tree or crumpled paper to avoid folding or pressing and to protect the structure.
- Over time, cracks and scratches may occur naturally due to use. This happens because of the nature of all materials.
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The "one day apart" rule, valid for all leather shoes, is also useful for plant-based leather shoes. Wearing your shoes on alternate days will help them last longer and prevent them from smelling.
- Thank you for reading and caring about this guide! We can't wait to take the first steps of the revolution together.
Through meticulous research, innovative designs, and sustainable practices, Prev are rewriting the narrative surrounding fashion and sustainability. Each product is thoughtfully hand-crafted in ethical working conditions with the highest quality plant-based materials, ensuring uncompromising style, durability, and ethical consciousness.
Christmas Delivery
Due to high volumes in the courier network, ordering from brands within your country during the festive period can take up to 7 days; and up to 14 working days if ordering from brands outside of your country. It may take longer than this depending on the courier used, customs procedures and volumes, and is unfortunately out of our control.
Whilst we'd love to be able to, we are unable to guarantee delivery before Christmas on any order, so that’s why we would strongly recommend ordering in plenty of time if you would like to get the best chance of delivery before Christmas.
As a marketplace, all items are shipped to you directly by our brands, using tracked delivery. If you have purchased multiple items from different brands at the same time, each item will be sent separately.
Many of our brands offer free domestic shipping (or free over a certain spend limit).
Some offer free international shipping depending on your location and / or order value.
Where this isn’t the case, the majority of orders will have shipping costs no higher than the following:
| UK Brands | US Brands | EU Brands | |
| UK Customers | £5.95 | £10 | £6 |
| US Customers | £10 | £6 | £10 |
| EU Customers | £5.95 | £10 | £6 |
Canada & Rest of World shipping costs differ by brand and by country.
Please note: your shipping costs will always be visible at checkout, prior to payment.
Our brands usually dispatch items within 1–2 days of your order. Shipping can take between 3–10 days depending on where you are based and where the brand is based. See our Delivery page for full details.
If you have any questions or issues with delivery of your item, please contact us at customers@immaculatevegan.
Christmas Extended Returns
We are offering our customers an extended returns policy during the festive period starting Friday 29th November and ending on 31st December.
That means that if you order between these dates, you’ll have up to 33 days from the day of delivery to let us know you’d like to return your order, instead of the normal 14 days.
You’ll then have a further 14 days from the day that we provide you with return instructions to post your order.
*Unfortunately, any Issy London, Mela, Pixie Mood, SENTIENT or BLOOM products are not eligible for extended returns, so would revert to our normal return policy.
Please note that you are responsible for the costs of returning an item, unless the brand offers free or subsidised returns. This will be stated in the green box at the top of this page. Return costs will vary depending on the brand's location in relation to yours. The brand's country is also stated in the green box.
See our Returns page for full details.
To return an item, please submit your return request here.
If you order an item that ships to you from within your own country, there will be not be any additional taxes, duties or fees on receipt of goods.
If you order an item that ships to you from another country, your order may be subject to import duties, which are the result of international trade agreements between countries. However please note that:
- For UK customers, many items made in the EU are also exempt from any import charges;
- For US customers, all orders under $800 are also duty free, which means there will be no additional fees applied;
- For EU customers, all orders from within the EU are exempt from any import charges.
See Taxes & Duties page for full details.
